No, it is free if using Option 1 of our Posting Instructions. We provide a free post Tracked Returns postal bag or an optional Self Print Freepost Label for you to send your
However, due to changes of Royal Mail's policy, the Tracked Returns covers up to £50 for lost & damage compensation. ln order to claim for lost/damage up to £50 in
a unfortunate event, you will need to obtain and keep a printed proof of posting
receipt. These are required by Royal Mail whenever a claim is made.
Therefore, for high value mobile phones, we strongly recommend you use the fully traceable Special Delivery service available from Post Office, which will ensure cover in the
event of loss and damage up to £500.
For more information about posting, please also view Posting
and Packaging Instructions
and Q11. How do I pack and post
For those who wish to send more than 15 handsets a time, we will arrange free courier collection. Please Contact Us.
We are also happy to recycle the non-value mobiles free of charge to help the environment.